We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership. Novato Toyota is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
4.8 out of 5 stars
Amazing experience - Staff is super friendly and honest - Pablo did a great job of inspecting my car and providing an estimate upfront along with the timeline for the repair . Liam and Richard were excellent shuttle drivers. Very courteous. Car was given a car wash before the keys were handed back to me .
Great and honest service. Highly recommended. Awesome People.
I dropped my truck off at Novato Toyota Saturday morning at 7:00AM for 20,000 mile service.
The sevice Representative Bob Carpenter was couldn't be any friendlier offering me a coffee and a ride home.
I highly recommend Novato Toyota service
I know what you're thinking: Buy a cheap car from a small, independent dealer. As long as it looks cool and has a warranty right? Nope.
I've been a Toyota fan my whole life and I traded my lemon of a Volkswagen in and decided to go back to a newer and more reliable Prius (I learn from my mistakes). This dealership was the salvation to my suffering. My salesman (Todd), was a charming, professional and laid back guy that made the process of buying a car relaxed. He listened to my concerns and even paired my bluetooth up to my new car and showed me how all the new bells and whistles worked. Thank you for an exceptional experience. You'll be getting a Christmas card from me.... More
We were very happy with the wonderful Kia we bought
We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the bestprice out of them all -- so easy! But one of the best parts of the entire process was setting the whole deal up over the phone and via email so that when we went in to sign papers, that is all we had to do. With kids in tow we were in and out within 20 minutes, our new Prius was clean and waiting for us, and we drove off before either kid noticed they were bored. It was brilliant! (Since purchasing, we've serviced our Prius with Novato Toyota and it's always an efficient, pleasant experience.) I will buy my next Toyota from Novato Toyota for sure!... More
While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.
MB from Bend
We spend the afternoon looking at a few Toyotas at this dealership. The sales rep was very accommodating and friendly upon arrival. My girlfriend and I were given the opportunity to test drive a couple of vehicles and we didn't feel rushed at all during this process.
I do wish my sales rep knew a bit more about the different trim levels of the vehicles that we were looking at. Our sales rep had to refer to a sheet when we asked them what the differences were and we didn't really get the information we needed from him.
Also, when it came time to make a decision about what we wanted to do. We felt a bit pressured to make a decision right then and there. This was a big purchase for us and we weren't quite ready to make a decision at that moment.
I think they run a great shop and they have a great selection of vehicles.... More
My wife and I stopped here when we were driving by just to check things out. The guys here are helpful and friendly and the selection of used vehicles is great. We haven't found the right car for my wife, but we may come back another day...