Amazing experience - Staff is super friendly and honest - Pablo did a great job of inspecting my car and providing an estimate upfront along with the timeline for the repair . Liam and Richard were excellent shuttle drivers. Very courteous. Car was given a car wash before the keys were handed back to me .
2020-03-07
Great and honest service. Highly recommended. Awesome People.
2017-01-16
I dropped my truck off at Novato Toyota Saturday morning at 7:00AM for 20,000 mile service.
The sevice Representative Bob Carpenter was couldn't be any friendlier offering me a coffee and a ride home.
I highly recommend Novato Toyota service
2020-01-11
I know what you're thinking: Buy a cheap car from a small, independent dealer. As long as it looks cool and has a warranty right? Nope.
I've been a Toyota fan my whole life and I traded my lemon of a Volkswagen in and decided to go back to a newer and more reliable Prius (I learn from my mistakes). This dealership was the salvation to my suffering. My salesman (Todd), was a charming, professional and laid back guy that made the process of buying a car relaxed. He listened to my concerns and even... More
2020-01-19
We were very happy with the wonderful Kia we bought
2017-04-26
We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the best... More
2014-02-27
While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.
2015-09-11
We spend the afternoon looking at a few Toyotas at this dealership. The sales rep was very accommodating and friendly upon arrival. My girlfriend and I were given the opportunity to test drive a couple of vehicles and we didn't feel rushed at all during this process.
I do wish my sales rep knew a bit more about the different trim levels of the vehicles that we were looking at. Our sales rep had to refer to a sheet when we asked them what the differences were and we didn't really get the informa... More
2020-04-30
My wife and I stopped here when we were driving by just to check things out. The guys here are helpful and friendly and the selection of used vehicles is great. We haven't found the right car for my wife, but we may come back another day...
2011-12-19